IT Is Our Business
Finally, IT for the People. How did IT find itself so far removed from the essence of true service and support? Frankly, not many would argue that IT has always been a bit distracted by shiny new technology, the nuance
of process definition or the fruitless exercise of aligning IT to the business. The time has come for IT to take the good things learned during the last few decades and refocus it all on helping people.
of process definition or the fruitless exercise of aligning IT to the business. The time has come for IT to take the good things learned during the last few decades and refocus it all on helping people.
IT 3.0 MANIFESTO by Service-now.com
Occasionally, BSMreview comes across a vendor that is able to articulate its value proposition in such a way that its customers can quickly grasp the business benefits of its particular IT service management approach. Servicenow. com exhibited uncommon clarity on how its products and services deliver business value at multiple levels.
What is driving the adoption of cloud computing? Many factors, including the proliferation of smart mobile devices, high-speed connectivity, higher density computing and data-intensive Web 2.0 applications. As a result, vendors across the IT industry have announced cloud computing efforts of varying capabilities and among corporate clients there is an increasing interest in aspects of the cloud, such as infrastructure outsourcing, software as a service key processes as a service and next-generation distributed computing.
Seeding The Clouds
Key Infrastructure Elements of Cloud Computing, by IBM
Key Infrastructure Elements of Cloud Computing, by IBM
IT executives today can be forgiven if accused of having their heads in the clouds.That’s because the clouds that interest IT executives today aren’t of the meteorologicalvariety; they are computing clouds. Widespread interest and even unabashed excite-ment about cloud computing emanates from businesses, government agencies andother organizations seeking more dynamic, resilient and cost-effective IT systems thanprevious generations of technology allowed.
The Benefits of Cloud Computing, by IBM
This paper provides a snapshot of what is happening in the arena of cloud computing. What are the benefits? Why are businesses embracing it? What does it mean to a business owner or executive? How does it affect the workplace? What are the payoffs and the pitfalls? Is it really ready for "prime time"?
Cloud Computing, by Google
With the somewhat recent launch of IT Infrastructure Library (ITIL) v3, many CIOs are questioning what’s new with this version of ITIL, how has it changed and it's increased value. In order to better understand ITIL v3 and put questioning minds at ease, my associates (specifically ITIL Experts David Cannon and Jeroen Bronkhorst) and I have compiled a list of the 10 most important things CIOs need to know about ITIL.
Top 10 Things The CEO Needs To Know About ITIL
Far too many businesses have not considered their level of preparedness in case of a business disruption. Although they may have material insurance coverage, an unforeseen event for which the organization is not prepared can have disastrous consequences.
Business Continuance
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Achieving BSM Maturity through Service-now.com
